Conflict is a natural part of every job and every relationship of significance. It's a fact that conflict is inevitable in the workplace. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled. Effective leaders must be adept at managing conflict. Attend our Conflict Management workshop to learn key strategies for effective conflict management and discover practical suggestions to improve the way you deal with conflict in the workplace.

Every member of an organization's workforce needs to know what workplace harassment really is, in order to be able to recognize and avoid engaging in harassing behaviors, as well as to properly follow the organization's anti-harassment policy and procedures. Our Workplace Harassment Prevention program clarifies and defines workplace harassment and focuses on what employees need to know to prevent, recognize, and report harassment in the workplace.

Managers and business owners need to fully understand the implications of workplace harassment from a supervisory perspective. Intended as a managers-only add-on to our employee-focused Workplace Harassment Prevention program, this course emphasizes the role managers and supervisors play in preventing and dealing with workplace harassment and discrimination, as well as practical tips for and reducing liability and preventing retaliation. May be delivered as a 3-hour standalone program for managers rather than as an add-on.

Looking to help your organization cultivate a culture defined by ethics? This informative session covers essential aspects of ethics in business and organizational culture, emphasizing how and why ethical decision-making practices are in the best long-term interests of an organization and its employees, customers, and stakeholders.

Attend this valuable program and discover why and how leaders set the ethical tone for an organization and gain practical, actionable, and impactful ideas and strategies you – and your organization’s leaders – can apply to incorporate sound ethical principles and considerations into your actions and decision-making.

It’s considered a best practice in performance management for managers and employees to regularly meet 1:1 for a dialogue focused on performance feedback and an open exchange of information. This program focuses on providing how-to tips and strategies for managers who want to learn how to optimize the effectiveness of 1:1 feedback sessions with their employees.

Looking to inspire your team members to effectively communicate in a collaborative and productive manner? This practical how-to program will help you do just that. Discover a practical approach to effectively collaborating with your direct reports in to establish ground rules that will define how team members are expected to communicate with one another in professional settings.

Listening is the most frequent form of on-the-job communication for managers, supervisors, and other leaders, yet it’s the interpersonal skill that we tend to spend the least time developing. However, if you ask employees what they want, need, and expect from their leaders and coworkers, “listening to me” is inevitably at the top of the list. To be an effective supervisor or manager at any level, it’s critical to develop strong listening skills that will enable you to manage team members successfully, boost productivity, and establish yourself as an effective leader in your organization.

Evaluating employee performance is an essential component of every manager's job. Effective Performance Appraisals is designed to help managers master the art of providing employees with both formal and informal performance feedback. Our Effective Performance Appraisals class emphasizes what managers and supervisors need to know about evaluating employee performance through the formal employee evaluation process, as well as via ongoing performance feedback. Discover key do's and don'ts for conducting effective employee performance appraisals that impact perfromance.

Our Interviewing Strategies: Essential Skills for Hiring Managers class focuses on what hiring managers really need to know to conduct revealing interviews to help identify people who not only have the skills you need, but who are also the best fit for your company and your specific staffing goals. Whether you are new to the hiring process or if you’re a seasoned manager or HR practitioner, you’re sure to find the powerful tips and techniques covered in this class to be both helpful and effective.

This overview-level course provides a brief introduction to key federal employment laws for managers, supervisors, and small business owners. Attend this informative session to learn the essentials of major employment laws and related compliance obligations, as well as to gain knowledge necessary to recognize situations that may put the organization at risk and make informed decisions.