As a leader who oversees or works closely with managers and supervisors, the example you set directly affects how your direct reports oversee their own teams. Attend this session to learn best practices for managing and leading managers in a way that can positively impact accountability throughout your organization. Discover common myths about managing managers, how to overcome the barriers these misperceptions create, and ways to empower your direct reports to incorporate accountability into their own teams to maximize results.

Effective organizational leadership requires a strategic perspective and the application of an agile approach. Leaders in the modern business enviornment must update their perspective and skillset to focus on doing what’s best for the organization and its stakeholders in a world defined by rapid and ever-increasing change. Attend this informative and program and discover how to update your own approach to leadership and use your new skills to transform your organization to one that is characterized by agility.

Today, successful HR practitioners must be agile, acting strategically and quickly to deliver results while also empowering others to do the same. Attend this informative program and learn how to develop an agile mindset and apply the agile framework to HR strategies. Participants will discover what agility means and why it's important in effective human resource management, as well as gain the knowledge necessary to incorporate agility into their approach to HR, along with practical tips and strategies for applying agile concepts to HR practice and strategies.

Everyone is limited to 24 hours per day, 7 days per week. We all have the same amount of time, but we don’t all approach managing our time the same way. Mastering the art of effective time management is the key to making the most of your available time in a way that isn’t exhausting or overwhelming. Managing your time can help you utilize your time more effectively and efficiently, which can help you become more productive with less stress.

Fortunately, time management is a skill that can be learned and improved with training and practice. Ready to boost your time management skills? Our informative and practical Time Management Essentials training course will teach you how to recognize common time wasters so you can be proactive in avoiding them, as well as how to apply essential time management techniques (such as setting priorities and goals), and how to find – and use – the time management tools that work best for you. Contact us to schedule a time management webinar or workshop for your team or group today.

This dynamic consultative sales training program pairs a highly interactive workshop with a personalized Everything DiSC® Sales assessment. Participants will discover their own selling style and learn how to "read" the DiSC styles of customers and prospects, then find out how to effectively adapt their sales communication, body language, and closing style to better connect with prospects and customers of all styles, ultimately leading to closing more sales and stronger long-term customer relationships.

Everyone in an organization touches customers in some way. Attend this seminar for practical training focused on how to effectively communicate with customers. Discover the truth about common customer service myths, gain insight into the expectations and needs of today’s consumers, and leave with practical tips for providing exceptional customer service experiences that will help you and your organization cultivate long term customer relationships.

When you work with the public, you will work with people from all kinds of backgrounds and temperaments, including ones who may sometimes (maybe always) be difficult to work with. Providing effective customer service doesn't necessarily mean giving in to unreasonable customer requests, but it does require respectful communication taking steps to meet customer needs. Attend this program to learn practical considerations and step-by-step strategies to effectively handle difficult customer service interactions.

Our hands-on Excel Data Essentials course is designed to provide participants who are already comfortable with basic Excel functions and formulas with key skills to effectively utilize Microsoft Excel as a tool for tracking data in a business setting.

Note: This course is not intended for students who have never used Excel or have only limited familiarity. We recommend completing our Introduction to Excel course first.

Key topics covered in Excel Data Essentials include:
- Adding and Naming Worksheets
- Selecting Cells (in ranges and noncontiguous)
- Inserting/Deleting Cells,